Samsung Reviews

Samsung has an overall rating of 4.7 based on 31 reviews. Customer feedback on Samsung is mixed: Samsung reviewers highlight positive aspects like wide range of products, competitive pricing, user-friendly website, excellent customer service, which strongly appeal to tech-savvy consumers, Samsung brand loyalists, gadget enthusiasts, online shoppers. However, Samsung is often criticized for its shipping delays, limited product availability, occasional website glitches, customer service wait times.

4.7/5.0

31 reviews

5 Stars

22

4 Stars

4

3 Stars

2

2 Stars

0

1 Star

0

All Samsung Reviews (31)
robin.Bissett
May 26, 2026
"Refund came through way quicker than expected"
I was a little worried it would turn into a whole hassle, but after I tried it, the refund came through really fast. Super relieved it was so simple
pearlwiner6690
May 22, 2026
"My snap judgment after using the camera was…"
My snap judgment after using the camera was, okay, this is better than I expected. The photos come out really clear, even inside the house, and the zoom is actually handy when I’m trying to grab a quick shot. Night pictures can still look a little soft here and there, but overall I’m really happy with it. It makes taking pictures of my kids and the dog way easier.
MACKERL
May 13, 2026
"Showed Up So Fast!"
I was surprised by how quickly it arrived. Way faster than I expected, which was awesome!
davidsolberg3612
May 05, 2026
"Pretty accurate info overall"
The details on samsung matched my phone well, so that was nice. I just wish the battery info is explained a little clearer, because I was wanting to know more before I bought it
rudolph-Collins
May 02, 2026
"Faster Than Most Support Teams"
I had an issue and they got it fixed really quickly. compared to a lot of other support teams I’ve dealt with, this was way smoother. Super nice people too.
DanRogers_70
May 01, 2026
"Decent deals, but you have to watch the fine print"
I’ve bought from Samsung.com before and the actual purchase went fine, so I don’t want to make it sound like a bad experience. They do have some solid deals at times. That said, the pricing can feel a bit inconsistent. One day something looks discounted, then the next day the offer changes or only seems worth it if you have the right trade-in. I just wish the deals were laid out a little more clearly so it’s easier to tell what you’re really getting. Overall, it’s okay if you catch the right sale, but I wouldn’t call it amazing.
Janet_baldwin91
April 20, 2026
"A little while ago, my Samsung…"
A little while ago, my samsung fridge started acting up, and I thought I was in for a long, annoying back-and-forth with warranty support. But it ended up being way easier than I expected. I reached out, explained the issue, and they got the repair booked quickly without making me jump through a bunch of hoops. The best part was that it was covered under warranty, so I didn’t have to stress about extra costs. In the end, the whole thing was handled smoothly, and I was really happy with how they dealt with it
Glenn_mattioli92
April 18, 2026
"Easy Shopping, But Instructions Could Be Clearer"
I had a good experience using Samsung.com. I was able to find the phone I wanted quickly, and the filters actually made it easier to narrow things down. Checkout was simple enough, and the pages loaded fine on my laptop. The only thing I would’ve liked is a bit clearer guidance or instructions in a few spots, just to make the process feel more straightforward. Overall, it was a smooth shopping experience.
tony1976
April 02, 2026
"For my usual day-to-day use, I can charge…"
For my usual day-to-day use, I can charge it once in the morning and it’s usually still good by nighttime. I’m not sure how it would hold up with really heavy use, but for calls, messages, and some browsing, it’s been solid for me.
mercedes_Sardina02
March 23, 2026
"Still a Good Experience"
It wasn’t perfect, but overall it was still okay. I appreciate the effort that went into it, and I’m grateful for the experience. There were a few things that could be improved, but I’d still say it was decent
CURTIN
March 19, 2026
"Simple and Reliable"
I’ve found it really easy to use, and I haven’t run into any weird bugs lately. It’s been a smooth experience for me overall.
charlesrobinson2849
March 17, 2026
"No problems yet"
I haven’t run into any issues so far, which surprised me a bit because I usually expect something to go wrong eventually. For now, though, it’s been fine.
Charles_wimberly77
March 09, 2026
"I ordered it from samsung and…"
I ordered it from samsung and was expecting the usual waiting game, checking tracking a bunch of times and wondering if it would actually arrive when promised. But it turned out to be really easy. They gave me a delivery date, and sure enough, it showed up that day with no chasing around or headaches. Everything was smooth from start to finish, and I’m happy with how it all went
JamesAnthony_01
March 08, 2026
"Tracking was actually helpful"
The order tracking worked well for me. I got updates whenever it moved, and the delivery time ended up being right, so... yeah, that was nice. I didn’t have to keep wondering where my phone was or keep checking over and over.
NicoleRogers
February 28, 2026
"Good phone, but I expected a bit more"
The phone works fine most days, and the screen is really niiice. Apps open quick too, so no big complaints there. But after a few months, it started lagging a little, especially when I’m switching between apps. The battery is okaaaay, not amazing. Overall it’s not a bad phone, I just expected a little better performance for the price.
HICKS
February 17, 2026
"Pretty easy trade-in"
I traded in my old Galaxy on samsung.com it was way simpler than I expected. The steps was clear, and the shipping label showed up fast. I was a little nervous they might lower the value once they got my phone, but they accepted it with no problems. I got the email update a few days later too. Overall, it was a good experience and saved me some money on the new phone without having to mess with selling the old one myself
richard.Kirk
February 06, 2026
"I had to return something and expected…"
I had to return something and expected it to be a bit of a hassle, but it was super quick and straightforward. To me, that says a lot about the company—when returns are this easy, it makes me feel a lot more comfortable ordering again.
MARIN
January 27, 2026
"Checkout was mostly painless, shocking I know"
Paying was actually easy, which was nice. The checkout page did take its sweet time loading though, because apparently patience is part of the shopping experience now.
CharlesHarding_40
January 26, 2026
"Quick and Easy So Far"
I got my order confirmation pretty much right away, which was nice, and everything on it looked correct. Checkout was easy too, I was kind of expecting it to take longer, but nope, it was quick. So far no issues, and I’m happy it all went smoothly.
KOENIG
January 19, 2026
"Good updates, but I wish the big ones came faster"
I’ve been using my Samsung phone for a while now, and the updates have been solid overall. The security patches show up regularly, and the phone still runs smoothly after installing them, which I appreciate since I’m not trying to spend money on a new phone anytime soon.
The only reason I’d knock it down a bit is that the bigger updates can take a while to arrive, and one update changed a few settings that I had to go back and fix. Still, for the price I paid and how well it’s holding up, I’m happy with it.

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Samsung Q&A

Has any one received their free bonus cookware with the induction stove that samsung promised?. they keep giving us the run around.

I ordered a watch in nov and still have not received it i was told order was being processed 3 weeks ago and now told another shipment was coming the (th of jan but not sure if i would get mine.if we do not we will be getting rid of samsung phone and getting our money back on the watch and cancelling the order

I had ordered ninja kids tablets when it was on sale in dec2017. th shipped 1pc after a month,2nd tablet not shipped yet. where can i raise complaint.

angrygoose220
December 09, 2019

“Good luck on your problem. I haven't had any luck with my 8 month problem with them”

When you buy from samsung.com, is it actually a direct purchase from samsung with no middleman or it is from some unnamed 3rd party handling thier ecommerce?

CarmenDuncan
January 22, 2020

“Yes, it is direct but do buy from them at our OWN risk!”

What made you choose the official samsung galaxy site over similar businesses?

silvermeercat952
September 23, 2019

“Stylus of note series is one of the best things in smartphones”

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